FAQs

Orders & Shipping

Q1. How long will my order take to arrive?
Your order will be delivered within 5–7 business days.

Q2. Do you offer free shipping?
Yes, we provide free shipping across India.

Q3. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking link via email or SMS.

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Returns & Replacements

Q4. Can I return my order?
We only offer replacements for defective or damaged products within 7 days of delivery.

Q5. Are there any products that cannot be returned?
Yes, products like screen protectors, earbuds, and other hygiene-related items are non-returnable.

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Payments & COD

Q6. Do you accept Cash on Delivery (COD)?
Yes, COD is available for all eligible products.

Q7. What payment methods are accepted?
We accept UPI, debit/credit cards, net banking, and COD.

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Product Quality & Warranty

Q8. Are your products original and high quality?
Absolutely! At NexoOnline, we ensure premium quality products sourced from trusted suppliers.

Q9. Do your products come with a warranty?
Some products may include a manufacturer warranty. Please check individual product descriptions for details.

Q10. What if I receive a damaged product?
No worries! Contact us at support@nexoonline.in, and we’ll arrange a free replacement within 7 days.